G and G Laser Designs LLC — Return & Refund Policy

Last Updated: September 2026 Effective For: All purchases made through G and G Laser Designs LLC

Return Window

We accept returns within 14 days of the delivery date.

Eligible Items

To qualify for a return, items must be:

• Unused

• In original condition

• In original packaging (if applicable)

• Free of damage not caused during shipping

Non‑Returnable Items

Because our products are custom-made, the following items cannot be returned or refunded:

• Personalized or custom‑engraved items

• Made‑to‑order designs

• Digital files

• Clearance or final‑sale items

How to Start a Return

To begin a return, email us at [Kevoplen@outlook.com] with:

• Your order number

• The item(s) you wish to return

• A brief explanation of the issue

We will respond with instructions within 1–2 business days.

Refunds

Once your return is received and inspected, your refund will be issued to the original payment method unless otherwise requested. Refunds typically process within 3–5 business days after approval.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 72 hours of delivery with photos of the issue. We will replace the item or provide a refund at no additional cost.

Exchanges

Exchanges are available for non‑custom items only. If you need a different color, size, or design variation, email us and we’ll help you find the best option.

Contact Us

For questions about returns or refunds, email: [Kevoplen@outlook.com]